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Knowledge Base

Delete Trash

Delete and restore content in your Knowledge Base.

TL;DR

1
Expand Knowledge Base
Click the drop down arrows to view content.
2
Move item to Trash
Hover over the content and click Move to Trash.
3
Trash item details
Items are viewable and deleted after 30 days.
4
Restore from Trash
Navigate to Trash and click Restore.

Let's Do It Together!

Step 1: Delete a Doc

  1. Click the drop down arrow on your Knowledge Base to expand it.

  2. Hover over the Doc, click the three dots, then click Move to Trash.

The Doc will be moved to the Trash, where it can be restored or permanently deleted.

NOTE: Items remain viewable in the Trash for 30 days. After that, they are automatically deleted.
WARNING: Once an item is deleted from the Trash, it is permanently removed and cannot be restored!

Step 2: Understand Trash Behavior

  1. Once an article is in the Trash, it remains accessible from Trash folder.

  2. Items in the Trash will be automatically deleted after 30 days.

You can restore or delete items from the Trash at any time within those 30 days.

Snapshot

Step 3: Delete a Section or Collection

  1. To remove a section, click the three dots next to it, then select Move to Trash.

  2. Notice that moving the section also removes its associated collection.

Snapshot

Step 4: Restore Deleted Items

  1. Navigate to your Trash folder.

  2. Click the Restore button next to the item you wish to restore.

  3. The restored item will return to its original location, including all its contents.

Items will be restored exactly where they were located before deletion.

Snapshot

FAQ:

How do I delete a doc?
Expand your Knowledge Base, hover over the three dots next to the doc, and select Move to Trash. The doc will move to the Trash folder.
What happens when I move something to Trash?
Items remain viewable in the Trash for 30 days. After that, they are automatically deleted.
Can I restore a deleted item?
Yes. Go to the Trash folder, click Restore, and the item will return to its original location with all its contents.
How do I delete a section or collection?
Click the three dots next to the section, then choose Move to Trash. Deleting a section also removes its associated collection.
Can I recover something deleted from Trash?
No. Once an item is deleted from the Trash, it is permanently removed and cannot be restored.

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